Q – I have a baby; do they need a ticket?
A – All persons entering the grotto require a ticket. The minimum entry is 1 adult and one child with present, so as long as there is 1 child with present in the group a baby can go in as child no present.
Q – Can I take my pushchair into the grotto?
A – We do not allow pushchairs/buggies into the grotto, they can go on sleigh ride (double ones don’t fit) and into the grotto entrance, when you get to the reindeer indoors the buggy is left here and will be taken to buggy park at the top of the stairs for you.
Q – One of our group is in a wheelchair is the grotto accessible?
A – Yes, we do have access for wheelchairs please speak to one of the elves at the elf station on arrival.
Q – Do I have to print my tickets?
A – Bringing a print out of your tickets will significantly reduce your waiting time but as long as you can show the email or a screen shot on your phone this will suffice.
Q – Can I change my booking?
A – This is sometimes possible, email a request to firstname.lastname@example.org for further instructions – this is subject to an administration charge.